Audio & Multimedia
Audio Encoders/Decoders, Audio File Players, Audio File Recorders, CD Burners, CD Players, Multimedia Creation Tools, Music Composers, Other, Presentation Tools, Rippers & Converters, Speech, Video Tools
Accounting & Finance, Calculators & Converters, Databases & Tools, Helpdesk & Remote PC, Inventory & Barcoding, Investment Tools, Math & Scientific Tools, Office Suites & Tools, Other, PIMS & Calendars, Project Management, Vertical Market Apps
Chat & Instant Messaging, Dial Up & Connection Tools, E-Mail Clients, E-Mail List Management, Fax Tools, Newsgroup Clients, Other Comms Tools, Other E-Mail Tools, Pager Tools, Telephony, Web/Video Cams
Clocks & Alarms, Cursors & Fonts, Icons, Other, Screen Savers: Art, Screen Savers: Cartoons, Screen Savers: Nature, Screen Savers: Other, Screen Savers: People, Screen Savers: Science, Screen Savers: Seasonal, Screen Savers: Vehicles, Themes & Wallpaper
Active X, Basic, VB, VB DotNet, C / C++ / C#, Compilers & Interpreters, Components & Libraries, Debugging, Delphi, Help Tools, Install & Setup, Management & Distribution, Other, Source Editors
Computer, Dictionaries, Geography, Kids, Languages, Mathematics, Other, Reference Tools, Science, Teaching & Training Tools
Games & Entertainment
Action, Adventure & Roleplay, Arcade, Board, Card, Casino & Gambling, Kids, Online Gaming, Other, Puzzle & Word Games, Simulation, Sports, Strategy & War Games, Tools & Editors
Animation Tools, CAD, Converters & Optimizers, Editors, Font Tools, Gallery & Cataloging Tools, Icon Tools, Other, Screen Capture, Viewers
Home & Hobby
Astrology/Biorhythms/Mystic, Astronomy, Cataloging, Food & Drink, Genealogy, Health & Nutrition, Other, Personal Finance, Personal Interest, Recreation, Religion
Network & Internet
Ad Blockers, Browser Tools, Browsers, Download Managers, File Sharing/Peer to Peer, FTP Clients, Network Monitoring, Other, Remote Computing, Search/Lookup Tools, Terminal & Telnet Clients, Timers & Time Synch, Trace & Ping Tools
Security & Privacy
Access Control, Anti-Spam & Anti-Spy Tools, Anti-Virus Tools, Covert Surveillance, Encryption Tools, Other, Password Managers
Firewall & Proxy Servers, FTP Servers, Mail Servers, News Servers, Other Server Applications, Telnet Servers, Web Servers
Automation Tools, Backup & Restore, Benchmarking, Clipboard Tools, File & Disk Management, File Compression, Launchers & Task Managers, Other, Printer, Registry Tools, Shell Tools, System Maintenance, Text/Document Editors
Web Tracks 2011 8.0.3
Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Web Tracks includes a comprehensive Help Desk module with integrated e-mail. End-Users and Technicians logon to this application to manage support requests.
Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with the Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your assets.
Integrated E-Mail assures you that you are notified when a new help desk ticket arrives or when an existing help desk ticket is modified. There is an Email-To-Ticket Converter which allows tickets to be created when an E-Mail is sent to a pre configured address.
When you run the computer audit the program automatically creates or updates computer records in your database.
Web Tracks also provides an easy way to track software assets such as CD's, downloaded programs, Open License Agreements etc.
|Help Desk, Asset Management, PC Inventory, Software Audit